PRIVACY POLICY
Effective Date: June 15, 2015

muv America, LLC (“müv”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communications platforms (including SMS and email). This Privacy Policy explains how we collect, use, share, and protect your information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.  All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By accessing or using www.muvnow.com (“Site”) or our services, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect information in several ways:

  1. Personal Information You Provide

When you contact us, request a quote, book services, or communicate via phone, form, or SMS, we may collect:

  • Full name
  • Email address
  • Phone number
  • Physical addresses (billing and service)
  • Payment information (via secure third-party processors)
  • Other details relevant to your service or inquiry
  1. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser and device type
  • Pages visited
  • Time spent on the Site
  • Referring URL
  • Cookies and tracking data (see Section 6)
  1. How We Use Your Information

We use your information to:

  • Provide and manage your moving and logistics services
  • Process payments and send receipts
  • Communicate with you about scheduling, updates, and support
  • Send marketing and promotional messages (with your consent)
  • Improve our website and service offerings
  • Comply with legal and regulatory obligations
  1. How We Share Your Information

We may share your information with:

  • Service providers and contractors who support our operations (e.g., payment processors, dispatch systems)
  • Law enforcement or government agencies when required by law
  • Successors or business acquirers in the event of a merger or sale

We do not sell your personal information.

  1. SMS Communications

If you opt in to SMS communications, we may send you service-related texts including confirmations, appointment reminders and arrival updates. Message and data rates may apply. müv will not sell or share your mobile opted-in consent data with any third parties. 

SMS Terms & Conditions
By providing your mobile phone number, you consent to receive SMS messages from müv related to confirmations, appointment reminders and arrival updates.  Message frequency may vary. Standard message and data rates may apply.

Opting Out
You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support
If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at cs@muvnow.com.

Privacy Policy
Your phone number will be handled in accordance with this Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  1. Your Choices

You can:

  • Access or update your personal information by contacting us
  • Opt out of marketing emails by clicking “unsubscribe” in any email
  • Opt out of text messages by replying STOP
  • Request deletion of your personal data by emailing cs@muvnow.com
  1. Cookies and Tracking

We use cookies and similar technologies to improve functionality and analyze user behavior. You can modify your browser settings to refuse some or all cookies. Disabling cookies may limit your use of certain Site features.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

  1. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, contact us to request removal.

  1. California Residents – CCPA Notice

If you are a California resident, you have the right to:

  • Know what personal data we collect
  • Request access to or deletion of your data
  • Opt out of any sale of personal data (we do not sell data)

To submit a request, email: cs@muvnow.com

  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Your continued use of the Site and Services means you accept any changes.

  1. Contact Us

For questions or requests regarding this Privacy Policy, contact:

muv America, LLC d/b/a müv
Email: cs@muvnow.com
Phone: 877.456.4216