Bill of Lading: Contractual Terms and Conditions

PLEASE READ CAREFULLY: THIS CONTRACT FOR SERVICES IS REQUIRED BY STATE LAW, AND BY COUNTY ORDINANCE, WHERE APPLICABLE, AND MUST INCLUDE THE TERMS AND COSTS ASSOCIATED WITH YOUR MOVE. IN ORDER FOR THE CONTRACT FOR SERVICE TO BE ACCURATE, YOU MUST DISCLOSE TO THE MOVER ALL INFORMATION RELEVANT TO THE MOVE. STATE LAW REQUIRES THAT A MOVER RELINQUISH POSSESSION OF YOUR GOODS AND COMPLETE YOUR MOVE UPON PAYMENT FOR SERVICES AND OTHER CHARGES INDICATED ON THE ORDER FOR SERVICE AND ANY ADDENDA EXECUTED IN THE COURSE OF THE MOVE. 

The total charges must be paid in full prior to delivery, by either of the following forms of payment: (1) cash, cashier’s check, postal money order or (2) Visa, MasterCard or Discover. Arrangements to use a credit card must be made prior to the move date and the card as well as the cardholder must be present for authorization. Payments made in which the card is not present will incur a 5% processing fee. Personal checks will not be accepted, unless provided in advance with time to clear and approved by a manager. Card payments shall only be processed in a single transaction (no splitting of payments). For customers on invoice terms, an automatic 15% gratuity will be added. All sales are final and no refunds will be issued. 

CANCELLATION OR RESCHEDULING: Any pre-payment or deposit for services will be considered liquidated damages and retained by the Mover in the event that the Shipper cancels service with less than fifteen (15) days’ notice prior to the scheduled start of service.

If the Shipper cancels the service with more than fifteen (15) days’ notice, the Mover will refund any deposit or prepayment, less a twenty percent (20%) administrative fee to cover scheduling, coordination, and processing costs. Refunds will be processed within fourteen (14) banking days of approved cancellation.

If the Shipper requests a change to the scheduled service date and provides less than forty-eight (48) hours’ notice, a Rescheduling Fee will apply in an amount equal to the initial pre-payment or deposit. This fee is in addition to any other applicable charges.

In addition to the retention of any prepayments, any cancellations or same-day rescheduling requests made without notice, or on the same date as the scheduled service, are subject to a cancellation fee equal to the minimum number of service hours plus all applicable travel charges as outlined on the Order for Service.

NON-REFUND POLICY FOR SERVICES RENDERED: All payments made for services that have been fully or partially rendered are non-refundable. Once the Mover has commenced work at the service location, the Shipper acknowledges that the service is considered “in progress,” and all associated charges are due in full, regardless of whether the Shipper elects to shorten, modify, or otherwise discontinue the service for any reason.

The non-refund policy applies to:

• Labor charges (including hourly service time, overtime, and stale time)
  
  
• Packing, unpacking, disassembly, or reassembly services
  
  
• Travel and access-related fees (including but not limited to Stairwell Fees, Long Carry Fees, and applicable surcharges)
  
  
• Materials or equipment used during service
  
  
• Any other billable charges as itemized on the invoice
  
  

Refunds, credits, or charge reductions will not be issued based on dissatisfaction with service duration, conditions outside of the Mover’s control (e.g., traffic, weather, access issues), or changes in the Shipper’s personal circumstances.

This non-refund policy is in addition to, and does not limit, any other deposit or prepayment retention policies set forth in this Agreement.

CHARGES FOR SERVICE: The Shipper acknowledges services will be billed on an hourly rate (unless otherwise noted), and the hourly rate for services is outlined on the order for service. Billable time starts upon Mover’s arrival and ends once final payment is complete. The Shipper acknowledges and agrees that certain operational activities are considered a normal and necessary part of the moving process and are billable as standard service time. These activities include, but are not limited to, stopping for fuel, performing safety checks, cleaning, and organizing the truck and equipment before, during, and after service. In addition, variations in travel time caused by traffic conditions, road closures, detours, or other delays outside of the Mover’s control are considered part of normal operating conditions and are fully billable at the applicable hourly rate. The Shipper must disclose all articles to be moved in order for Mover to make accurate recommendations on the number of movers and trucks necessary to carry out the services safely and efficiently. Any misrepresentation of the project during the estimation process may result in a change order modifying the quantity of crew members and/or trucks. Any additional crew members or trucks added as a result of misrepresentation will be additionally billable. All hourly rate services are billable in increments of quarter hours (unless otherwise noted). The minimum number of service hours is outlined on the initial quote/order for service and on the Bill of Lading. A surcharge is added to the final total for all services. This service charge shall not exceed twenty percent (20%) of the total bill and is not state sales tax nor remitted to any governmental entity. 

OVERTIME BILLING, STALE TIME, AND ACCESS-RELATED FEES: If services exceed nine (9) total hours within any twenty-four (24) hour period due to a misrepresentation of project size by the Shipper during the quotation process—where no on-site survey was conducted—any hours beyond the ninth will be billed at one and one-half (1.5) times the standard hourly rate.

Example: A project quoted at $200.00 per hour that extends to the eleventh hour will be billed at $300.00 per hour for the tenth and eleventh hours.

Any stale time—periods during which the Mover is unable to carry out services—remains billable at the effective hourly rate. Stale time includes, but is not limited to:

• Traffic delays and road conditions outside of the Mover’s control
  
  
• Issues securing access to a loading dock or service elevator
  
  
• Shipper unpreparedness or delays in granting access to premises
  
  
• Payment delays (e.g., declined credit card, cardholder not present, etc.)
  
  

If an elevator is unavailable or unsuitable for service (due to mechanical issues, cargo capacity limitations, weight restrictions, or similar factors), and stairwells must be used, a Stairwell Fee will apply. The fee is $350.00 per floor beyond the first three floors.

Example: A move to or from the sixth floor would incur $1,050.00 in stairwell fees ($350.00 × 3 floors for the fourth, fifth, and sixth floors).

A Long Carry Fee will apply when the walking distance between the truck (or other cargo transport vehicle/container) and the entrance/exit of the origin or destination exceeds one (1) minute at a normal walking pace. The fee is $350.00 per minute over the inclusive first minute, rounded to the nearest whole minute.

Example: If the walk from the truck to the entrance is four minutes and fifteen seconds, the fifteen seconds is rounded up to one minute for a total of five minutes. Four minutes (beyond the inclusive one) would be billed at $350.00 per minute, for an additional charge of $1,400.00.

RAIN AND INCLEMENT WEATHER: it is by choice that the Shipper may opt to continue with services during inclement weather as long as strong winds, lightning, hail or other dangerous conditions are not present. Mover is not responsible for water, wind, hail, snow or any other damage caused by said weather when Shipper agrees to continue with service. As a courtesy, Mover will pause billing for no more than 15 minutes to allow for inclement weather to pass at which time the Shipper can opt to continue to wait but the standard billing rate will apply after the 15-minute courtesy pause.

PACKING SUPPLIES AND ITEMIZED PACKING FEES: All items transported are required to be packaged appropriately. Any and all items that will fit in standard-sized boxes must be appropriately packaged. Televisions and monitors are required to be transported using a commercial grade television/monitor box. Mattresses and box-springs are required to be transported in an appropriately sized bag or box. Shipper acknowledges that any items packed by müv using company-supplied materials will incur a per-item Packing Labor Charge (PLC). This charge is assessed for each item packed and is in addition to any standard hourly labor or service fees. The PLC covers the use of packing materials and the service of packing itself and does not constitute the sale or retail transfer of goods. Accordingly, the PLC is a non-taxable service charge, and no state sales tax shall be assessed on packing supplies used in the performance of these services. Packing materials remain the property of müv until consumed in the course of service. A full list of PLC rates is available upon request or as itemized on the final invoice.

PAYMENT TERMS: Additional charges, both optional and required, for services, materials, and/or other ancillary fees required to effectively and safely carry out services are due and payable upon the delivery of the invoice by either electronic or paper format. Payment in full is due no later than the close of service on the day of service, even when service is broken up into multiple days. If any charges remain unpaid more than 59 minutes past the logged completion time of the move, the outstanding balance will convert to a delinquent status and a delinquency fee in the amount of 20% will be added to the balance. The delinquency fee is a recurring charge billed on each date of delinquency and will first recur at 12:01 AM on the date following initial delinquency. 

MOVER’S LIEN: (a) It is agreed that the Mover shall have a lien against any and all property submitted to it or heretofore or hereafter submitted to it, and on the proceeds from the sale thereof for all charges provided herein, including without limitation claims for monies advanced, storage, transportation, interest, labor and all other charges or expenses in relation to said property, as well as any other costs incurred through the legal action, including enforcement of the Mover’s lien (costs for collections, notice, advertisement of sale, actual cost of the sale, Court costs, etc.); conflicting claims of ownership, any interpleader actions arising from the bailment of the goods; or defending itself in the vent the Mover is made a party to any litigations concerning the goods involved herein.

(b) All goods upon which the Mover has a lien are subject to sale at auction to satisfy any and all unpaid charges, including interest, legal representation fees, which may be necessitated by the said sale.

(c) The lien upon any and all property submitted with the Mover shall also include unpaid charges and expenses pertaining to property previously submitted with the Mover, regardless of whether the said property has been delivered by the Mover.

(d) The parties agree that in any sale conducted to satisfy the Mover lien, all property, which is subject to the lien, shall be sold. Proceeds of the sale, in excess of the charges secured by the lien, plus the cost of preserving the goods and conducting the sale, shall be remitted to the Shipper.

(e) The Mover may, at its discretion, bring suit for reimbursement pursuant to the foregoing provisions without first foreclosing upon this lien.

(f) The Mover shall be presumed to have acted in good faith and in reasonable and commercially acceptable manner when or if it seeks to enforce its lien pursuant to the appropriate provisions as outlined in Florida Statutes.

DISASSEMBLY & REASSEMBLY SERVICE: Mover will provide basic tools for disassembly & reassembly service. This includes a Phillips and flathead screwdriver, standard size Allen wrench and pliers. Any tools specific to Shipper’s furniture will be supplied by Shipper. Simulated wood and pressboard furniture are not designed to be disassembled and reassembled. Shipper understands that this type of furniture is prone to weakening, stripping and cracking. Mover will not be responsible for any damage that occurs to pressboard or simulated wood furniture during disassembly or reassembly service. Mover is not responsible for any injury to persons or property resulting from disassembly and/or reassembly of any items as structural integrity of items may be compromised. Items that Mover will not disassemble or reassemble include, but are not limited to: appliances, cribs, trampolines, playground sets, hot tubs and billiards tables and anything else deemed unsafe by the crew. 

ARRIVAL WINDOWS: Customer acknowledges that any arrival windows provided prior to the day of service are estimates only and are not guaranteed. Actual arrival times will be confirmed on the day of service based on logistical scheduling, traffic conditions, and other operational factors. While we make every effort to meet requested time frames, the company reserves the right to adjust service times as needed to ensure efficient and timely completion of all scheduled jobs.

LIABILITY OF THE MOVER – RELEASED VALUATION COVERAGE: If any article is lost, destroyed or damaged while in the mover’s custody, the mover’s liability is limited to sixty cents ($0.60) per pound per article, based on the actual weight of the lost, destroyed or damaged article. This is the basic liability level and is provided at no charge. Mover’s liability is limited to articles which were transported by Mover. 

i) in the event of injury or damage to any fragile articles (articles susceptible to breaking or crushing, the Mover shall be liable for only in the amount of 60 cents per pound per article, even when such articles are both packed and unpacked by its employees and subject to the further condition that such injury or damage is caused by the Mover;

ii)The Mover may, at its sole discretion, refuse to carry any items, including, but not limited to, silverware, jewelry, currency, money, bullion, notes, securities, precious stones, species, watches, pearls, furs, documents, stamps, accounts bills, Deeds, evidences of debt, letters, manuscripts, mechanical drawings, blueprints, records or other valuable papers, or any article of extraordinary value (items valued in excess of $0.60 per pound), and shall only carry such articles when specifically declared in writing and the additional valuations charges are paid by the shipper. In the event of a claim related to any such undeclared articles, the Mover shall not be liable for an amount in excess of 60 cents per pound per article, for any reason whatsoever.

iii) The Mover shall not be charged with the knowledge of the contents of containers or drawers, or condition thereof, which the shipper packed, prepared, sealed, or refused to open to allow the Mover to inspect, and the Mover shall be liable only in the amount of 60 cents per pound per article for damage, injury, or loss to such containers or the contents thereof.

iv) The Mover’s liability shall not exceed 60 cents per pound per article for the mechanical or electrical malfunction of any articles such as, but not limited to computer and computer equipment, pianos, radios, television sets, video cassette recorders, digital video disc players, barometers, refrigerators, washer, dryers, phonographs, clocks, air conditioners, whether or not such articles are packed or unpacked by the Mover. The Mover has the right, shall be immediately notified of, and given an ample opportunity to inspect all claims for damage, including any concealed or external damage to the items and original packing materials. The Mover’s liability with regard to sets or matched pieces shall be limited to 60 cents per pound, repair or replacement, whichever is less of the lost or damaged pieces only, and shall not extend to repair, replacement, or recovering the entire set, but in no event to exceed the released or declared value as indicated. The Mover shall not be liable for loss or damage caused after the property has been delivered to or received by the shipper or agent acting on behalf of the shipper. Where the mover is directed to load property from a place or places at which the Shipper or its agent is not present, the property shall be at the risk of the Shipper before loading.

The Mover will not be liable for the following:

a) To the extent not caused or aggravated by the Mover, any loss or damage caused by ordinary wear and tear, leakage, mold, mildew, termites, rodents, vermin, moths and other insects, rust, tarnish, oxidation, fumigation, water, heat, change in temperature, or other atmospheric conditions.

b) Any loss or damage caused by natural deterioration, inherent vice or defect of the property or less, damage or delay contributed to or caused by acts or omissions of the Shipper, or by acts of war, terrorism, nuclear explosion or contamination, strikes, labor disturbances, fire, flood, riots or by any acts of God, or any cause beyond the Mover’s control.

c) Any loss or damage to dwellings (commercial or residential) including exterior components including but not limited to siding, awnings, signage, fencing, mailposts, roofing, driveways, lawns, etc.) as well as interior components including but not limited to doors, windows, floors, walls, electrical systems, fire safety systems, plumbing in addition to other mobile items on premise such as automobiles or any other vehicles. By allowing müv and its agents onto the premises, the Shipper accepts complete liability for all loss or damage that may occur, with the exception to the items transported by the Mover, unless excluded otherwise in writing. Permission to occupy premises is expressly provided upon the scheduling/order of service.  

d) The Mover assumes no liability for unboxed televisions, monitors or uncrated appliances. Television and monitor boxes, as well as, crating services are offered but are a separate cost.

CLAIM FILING/LIMIT OF TIME/CLAIM SUBMISSION PROCEDURES: The Mover shall not be liable for the loss or destruction of, or damage to the goods submitted hereunder, or any part thereof, unless claim is made in writing, to the address of the Mover listed on this Contract and filed with the Mover within three days, or the minimum time afforded by local ordinance, where applicable. A claim form will be mailed to you if requested. In addition to the Claim Form, Shipper must provide Mover with photographic evidence that damage or loss did not pre-exist prior to the service or services. For information on claims status, or to report a complaint, call our office at the phone number on this Contract. Our office maintains normal business hours (9 a.m. – 6 p.m.), Monday – Friday. Shipper agrees to allow at least 365 calendar days from the final date of service(s) for the claim process to formally conclude. By agreeing to this time period, Shipper agrees that the formation of any legal proceedings as it relates to claim(s) shall not commence within 365 days proceeding to the final date of service(s). Liability is limited to moving services in which a Mover’s agent both loads and unloads a vehicle owned or leased by the Mover. Mover will not assume liability for labor only services in which a Shipment is transported by a party other than the Mover. 

FEEDBACK, DISPUTE RESOLUTION, AND CONFIDENTIALITY: Shipper acknowledges that müv values honest and lawful customer feedback, consistent with applicable consumer and platform guidelines. While nothing in this Agreement limits Shipper’s right to publish truthful public commentary or reviews, müv strongly encourages that any service-related concerns first be submitted in writing to the Company. Shipper is requested, as a matter of good faith, to allow up to ninety (90) days for müv to address and resolve any such issues prior to posting critical or negative public feedback.

During this voluntary resolution period, both parties agree to maintain confidentiality regarding the details of any dispute, including communications, claims, or settlement efforts. This confidentiality obligation shall not restrict either party’s legal rights or obligations but is intended to promote an open and constructive resolution process. 

OWNERSHIP RIGHTS: The Shipper has represented and warranted to the Mover that the Shipper has a lawful possession of, legal right, and authority to tender all of the property herein described, and that there are and will be no liens, mortgages, or encumbrances on said property superior or adverse to the legal right and authority of the Shipper to contract for services. If there be any claims or litigation concerning the property, the Shipper agrees to pay all storage and other changes and agrees to indemnify the Mover for any costs and attorney’s fees that the Mover may reasonably incur in connection therewith. The Mover shall exercise lien rights on said property for all charges and for such costs and expenses. The lien specified herein shall also cover legal expenses incurred in bringing or defending an interpleader action to determine the ownership and rights of possession of property specified in the Contract. The Mover, at its option, may bring suit for reimbursement pursuant to the foregoing provisions without further foreclosing of its lien.

PHOTO AND VIDEO DOCUMENTATION: Shipper acknowledges and agrees that Mover may record photographs or video during the provision of services for documentation, training, insurance, and liability purposes. Such recordings shall remain the property of the Mover.

HARMFUL ITEMS/EXPLOSIVES/TOXANTS: Any party, directly or indirectly, submitting to the Mover any explosives or dangerous goods, without previous full written disclosure to the Mover of their nature, shall be liable for and indemnify the Mover against all loss or damage caused by such goods arid such goods may be warehoused at Shipper’s risk and expense or destroyed without compensation.

SUBCONTRACT RIGHTS: The Shipper is hereby notified and agrees that the Mover may elect to subcontract all or part of its services.

WEIGHT: If there are charges based on weight, the Shipper has the right to observe the weighing before and after loading. Twenty-four (24) hours advance notice must be given to comply.

INVENTORY SHEETS: Inventory sheets may be prepared only on shipments destined to storage, held by the Mover overnight (or longer), co-mingled with other shipments, or when requested in writing, by the Shipper. (Additional fees may apply when an inventory is requested)

GOVERNING LAW AND VENUE: This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the state or federal courts located in Hillsborough County, Florida.

FORCE MAJEURE: Mover shall not be held liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, labor strikes, equipment failure, or severe weather conditions.

ELECTRONIC SIGNATURE AND ACCEPTANCE: Shipper agrees that electronic acceptance of this Agreement, including via email or any digital platform, shall constitute a binding signature and acceptance of all terms contained herein.

ENTIRE AGREEMENT AND NO ORAL MODIFICATIONS: This written Agreement represents the full understanding of the parties and supersedes all prior discussions or representations. No verbal statement or promise shall alter or amend the terms unless set forth in a written amendment signed by both parties and it shall be deemed to apply to all property of any nature or description which the Mover may now or at any time in the future pack or ship for the Shipper’s account. If any paragraph or portion thereof is found to be unenforceable for any reason, it shall not affect the remainder of this Contract, then said Contract shall be fully enforceable and shall govern the rights and responsibilities of the parties. Submission of any service prepayment and/or electronic signature constitutes the Shipper’s acknowledgment that they have read, understood, and agreed to all terms and conditions set forth in this Agreement. In accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA), this Agreement, when executed electronically, shall be deemed legally binding and enforceable as if signed in writing.